EM
EDITH M
1 reviews | Active since Jan 2019
10 Feb 2025, 13:17
Worst service ever.
This is sadly my 2nd complaint about this Suffering 4life. Ive been logging calls since November last year regarding the same issue with my router but guess what? Nobody is helping me plus cherry on top is no one wants to give a name or put you through a manager.
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Surf4Life's replyOfficial
12 Feb 2025, 15:24Hi Edith
It’s absolutely unacceptable that you’ve had to deal with the same issue since November without proper resolution. It’s clear that we have fallen short of meeting your expectations.. Transparency, accountability, and customer satisfaction are extremely important to us, and we deeply regret that we have not provided that for you.
Please allow me the opportunity to assist you directly and ensure that we resolve the issue once and for all. I will also make sure to escalate this to the appropriate management to ensure that you receive the attention you deserve.
It’s absolutely unacceptable that you’ve had to deal with the same issue since November without proper resolution. It’s clear that we have fallen short of meeting your expectations.. Transparency, accountability, and customer satisfaction are extremely important to us, and we deeply regret that we have not provided that for you.
Please allow me the opportunity to assist you directly and ensure that we resolve the issue once and for all. I will also make sure to escalate this to the appropriate management to ensure that you receive the attention you deserve.
Your satisfaction is a priority, and I’m committed to restoring your trust in our service.
Thank you for bringing this to our attention,
Surf4Life's reply12 Feb 2025, 15:24
Official
Hi Edith
It’s absolutely unacceptable that you’ve had to deal with the same issue since November without proper resolution. It’s clear that we have fallen short of meeting your expectations.. Transparency, accountability, and customer satisfaction are extremely important to us, and we deeply regret that we have not provided that for you.
Please allow me the opportunity to assist you directly and ensure that we resolve the issue once and for all. I will also make sure to escalate this to the appropriate management to ensure that you receive the attention you deserve.
It’s absolutely unacceptable that you’ve had to deal with the same issue since November without proper resolution. It’s clear that we have fallen short of meeting your expectations.. Transparency, accountability, and customer satisfaction are extremely important to us, and we deeply regret that we have not provided that for you.
Please allow me the opportunity to assist you directly and ensure that we resolve the issue once and for all. I will also make sure to escalate this to the appropriate management to ensure that you receive the attention you deserve.
Your satisfaction is a priority, and I’m committed to restoring your trust in our service.
Thank you for bringing this to our attention,