LB
Lani B
1 reviews | Active since Nov 2024
06 Nov 2024, 16:50
Worst service
0 sense of agency when ever there is a fault be sure you will stay days with out internet it's been 5 days still nothing ...at this stage am sure they are competing the the government interms of customer service
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Surf4Life's replyOfficial
02 Dec 2024, 11:06 Hi Lani,
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced. I completely understand how challenging it must be to be without internet for such an extended period, especially when you rely on it for important daily tasks.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. If you continue to experience any issues post the service disruption has been resolved, please don’t hesitate to reach out to us directly at ***. We’re here to assist and ensure that everything is functioning properly moving forward.
We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. While we understand that this doesn’t change the inconvenience you’ve faced, We deeply regret the inconvenience.
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced. I completely understand how challenging it must be to be without internet for such an extended period, especially when you rely on it for important daily tasks.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. If you continue to experience any issues post the service disruption has been resolved, please don’t hesitate to reach out to us directly at ***. We’re here to assist and ensure that everything is functioning properly moving forward.
We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. While we understand that this doesn’t change the inconvenience you’ve faced, We deeply regret the inconvenience.
Surf4Life's reply02 Dec 2024, 11:06
Official
Hi Lani,
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced. I completely understand how challenging it must be to be without internet for such an extended period, especially when you rely on it for important daily tasks.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. If you continue to experience any issues post the service disruption has been resolved, please don’t hesitate to reach out to us directly at ***. We’re here to assist and ensure that everything is functioning properly moving forward.
We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. While we understand that this doesn’t change the inconvenience you’ve faced, We deeply regret the inconvenience.
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced. I completely understand how challenging it must be to be without internet for such an extended period, especially when you rely on it for important daily tasks.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. If you continue to experience any issues post the service disruption has been resolved, please don’t hesitate to reach out to us directly at ***. We’re here to assist and ensure that everything is functioning properly moving forward.
We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. While we understand that this doesn’t change the inconvenience you’ve faced, We deeply regret the inconvenience.