MB
Mpho B
1 reviews | Active since Mar 2020
27 Jun 2022, 18:44
WORST SERVICE
We having internet problems and we trying to call the call centre number is not going through we did a speed test on the wifi the speed is on 2.69 since yesterday its slow and its not working we need someone to assist us urgently we calling almost every week because Can someone call me and assist
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Surf4Life's replyOfficial
27 Jun 2022, 18:51Hi Mpho
Sending an email to *** is the recommended way of logging a fault. By sending an email, attaching your speed test and indicating your unit number and estate, an automatic ticket will be logged and you will receive a ticket number. his can then be escalated to the relevant department. This is very important as we can track any updates or SLA's on these tickets.
Please take note that the entire JHB South is currently experiencing an outage on the upstream provider network. We are working closely with the upstream provider to restore connectivity to all of our effected customers
Our apologies for any inconvenience caused
Warm Regards,
S4L
Sending an email to *** is the recommended way of logging a fault. By sending an email, attaching your speed test and indicating your unit number and estate, an automatic ticket will be logged and you will receive a ticket number. his can then be escalated to the relevant department. This is very important as we can track any updates or SLA's on these tickets.
Please take note that the entire JHB South is currently experiencing an outage on the upstream provider network. We are working closely with the upstream provider to restore connectivity to all of our effected customers
Our apologies for any inconvenience caused
Warm Regards,
S4L
Surf4Life's reply27 Jun 2022, 18:51
Official
Hi Mpho
Sending an email to *** is the recommended way of logging a fault. By sending an email, attaching your speed test and indicating your unit number and estate, an automatic ticket will be logged and you will receive a ticket number. his can then be escalated to the relevant department. This is very important as we can track any updates or SLA's on these tickets.
Please take note that the entire JHB South is currently experiencing an outage on the upstream provider network. We are working closely with the upstream provider to restore connectivity to all of our effected customers
Our apologies for any inconvenience caused
Warm Regards,
S4L
Sending an email to *** is the recommended way of logging a fault. By sending an email, attaching your speed test and indicating your unit number and estate, an automatic ticket will be logged and you will receive a ticket number. his can then be escalated to the relevant department. This is very important as we can track any updates or SLA's on these tickets.
Please take note that the entire JHB South is currently experiencing an outage on the upstream provider network. We are working closely with the upstream provider to restore connectivity to all of our effected customers
Our apologies for any inconvenience caused
Warm Regards,
S4L