Worst service

I am having the worst experience with Suef for life. First a debit order was run without my permission on the 31st of March which i reversed as i clearly sated i want to pay online. Paid for me service on the 2nd of April only to be activated on the 4th. Fast forward paid for the service on the 2nd of May called the support to ask for reconnection to my surprise a ticket and to be logged because it was Sunday and Finance will be back to the office on Monday. No communication or what's so ever until I called again an i was voided that the debit order reversal has to be voided so that the negative should be removed. I find it difficult to work with this company, their support system is useless. May i kindly gets my refund so that i can get another service provider. I am not getting any joy with Surf4life