HN
Hope N
1 reviews | Active since Sept 2020
02 Apr 2025, 14:03
Worst Network Provider.
The worst service provider for network connection. It's always offline, having connectivity issues. Do not opt for them if you have other options!!!
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Replies (1)0
Replies (1)
Surf4Life's replyOfficial
02 Apr 2025, 15:15Hi Hope,
Thank you for your feedback, We genuinely value your business, and I want to assure you that we take your concerns seriously. While the interruptions you've encountered are certainly not the experience we aim to provide, The issue affecting your service was due to an unforeseen circumstance where a TLB truck damaged the manhole that our service is linked to. As a result, there has been an interruption in service, but please know that the necessary repairs are already underway, and the manhole is being replaced. We expect the service to be fully restored by the end of business today. While I know this doesn't change the experience you've had, I want to assure you that we are actively working to resolve the issue and prevent future disruptions. Given that you've mentioned experiencing frequent network issues, we will have our service desk reach out to you for further clarity and assistance. Our goal is to address the root cause of these issues and take proactive steps to prevent any future, repetitive disruptions. our current ticket is being addressed and is still within SLA.
We appreciate your patience and look forward to resolving this matter for you.
Thank you for your feedback, We genuinely value your business, and I want to assure you that we take your concerns seriously. While the interruptions you've encountered are certainly not the experience we aim to provide, The issue affecting your service was due to an unforeseen circumstance where a TLB truck damaged the manhole that our service is linked to. As a result, there has been an interruption in service, but please know that the necessary repairs are already underway, and the manhole is being replaced. We expect the service to be fully restored by the end of business today. While I know this doesn't change the experience you've had, I want to assure you that we are actively working to resolve the issue and prevent future disruptions. Given that you've mentioned experiencing frequent network issues, we will have our service desk reach out to you for further clarity and assistance. Our goal is to address the root cause of these issues and take proactive steps to prevent any future, repetitive disruptions. our current ticket is being addressed and is still within SLA.
We appreciate your patience and look forward to resolving this matter for you.
Surf4Life's reply02 Apr 2025, 15:15
Official
Hi Hope,
Thank you for your feedback, We genuinely value your business, and I want to assure you that we take your concerns seriously. While the interruptions you've encountered are certainly not the experience we aim to provide, The issue affecting your service was due to an unforeseen circumstance where a TLB truck damaged the manhole that our service is linked to. As a result, there has been an interruption in service, but please know that the necessary repairs are already underway, and the manhole is being replaced. We expect the service to be fully restored by the end of business today. While I know this doesn't change the experience you've had, I want to assure you that we are actively working to resolve the issue and prevent future disruptions. Given that you've mentioned experiencing frequent network issues, we will have our service desk reach out to you for further clarity and assistance. Our goal is to address the root cause of these issues and take proactive steps to prevent any future, repetitive disruptions. our current ticket is being addressed and is still within SLA.
We appreciate your patience and look forward to resolving this matter for you.
Thank you for your feedback, We genuinely value your business, and I want to assure you that we take your concerns seriously. While the interruptions you've encountered are certainly not the experience we aim to provide, The issue affecting your service was due to an unforeseen circumstance where a TLB truck damaged the manhole that our service is linked to. As a result, there has been an interruption in service, but please know that the necessary repairs are already underway, and the manhole is being replaced. We expect the service to be fully restored by the end of business today. While I know this doesn't change the experience you've had, I want to assure you that we are actively working to resolve the issue and prevent future disruptions. Given that you've mentioned experiencing frequent network issues, we will have our service desk reach out to you for further clarity and assistance. Our goal is to address the root cause of these issues and take proactive steps to prevent any future, repetitive disruptions. our current ticket is being addressed and is still within SLA.
We appreciate your patience and look forward to resolving this matter for you.