ID
Ian D
1 reviews | Active since May 2023
02 Jun 2023, 22:44
Worst ISP in SA
I have never been soo frustrated in my life, the service has been giving us problems since the 1st of June at 11pm ..the internet went down completely at 12pm on the 2nd of june and they still havent managed to get it back up and running 8hrs later and counting, this is one of the worst services I have ever experienced in my life
What makes it even worse is when you call their offices , they will never answer the phone at all ..
Please I'm begging you , never ever ever use surf4life , ever
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Replies (1)
Surf4Life's replyOfficial
23 Jun 2023, 11:22Good day Ian
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
As for the communication, if you are not receiveing this important notices / updates from us, we will please need to update your details on our systems to ensure you stay updated on matters.
During these outages our call centre might be innundated with calls, causing a delay in telephonic assistance, However, we do have multiple channels where you will be able to see if there is an outage affecting your estate.
1) Navigate to www.surf4life.co.za, there is a bot in the bottom right corner that you can clock on to see what outages we are experiencing
2) You can also find out about outages by chatting with our whatsapp bot, under the heading outages
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind regards,
S4L Customer Care
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
As for the communication, if you are not receiveing this important notices / updates from us, we will please need to update your details on our systems to ensure you stay updated on matters.
During these outages our call centre might be innundated with calls, causing a delay in telephonic assistance, However, we do have multiple channels where you will be able to see if there is an outage affecting your estate.
1) Navigate to www.surf4life.co.za, there is a bot in the bottom right corner that you can clock on to see what outages we are experiencing
2) You can also find out about outages by chatting with our whatsapp bot, under the heading outages
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind regards,
S4L Customer Care
Surf4Life's reply23 Jun 2023, 11:22
Official
Good day Ian
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
As for the communication, if you are not receiveing this important notices / updates from us, we will please need to update your details on our systems to ensure you stay updated on matters.
During these outages our call centre might be innundated with calls, causing a delay in telephonic assistance, However, we do have multiple channels where you will be able to see if there is an outage affecting your estate.
1) Navigate to www.surf4life.co.za, there is a bot in the bottom right corner that you can clock on to see what outages we are experiencing
2) You can also find out about outages by chatting with our whatsapp bot, under the heading outages
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind regards,
S4L Customer Care
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
As for the communication, if you are not receiveing this important notices / updates from us, we will please need to update your details on our systems to ensure you stay updated on matters.
During these outages our call centre might be innundated with calls, causing a delay in telephonic assistance, However, we do have multiple channels where you will be able to see if there is an outage affecting your estate.
1) Navigate to www.surf4life.co.za, there is a bot in the bottom right corner that you can clock on to see what outages we are experiencing
2) You can also find out about outages by chatting with our whatsapp bot, under the heading outages
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind regards,
S4L Customer Care