NP
Neo P
1 reviews | Active since Apr 2019
01 Dec 2025, 15:41
WORST ISP ever dealt with
I have requested for my debit order for the booster package to cancel as they have requested at a later stage, yet still they cut my internet and not willing to activate my internet back on the normal speed thats part of the rent as i stay at an estate that only uses Surf4life. Ive been on the line for over 40 minutes and all they did is give me excuses and ow im on hold because they cant help me. Worse ISP and unfortunately it forces me to move out of the estate due to their poor service
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Surf4Life's replyOfficial
15 Jan 2026, 14:59 Hi NeoWe regret for the frustration and inconvenience caused by this experience. We understand how upsetting it is to have your connectivity affected, especially when the service forms part of your rental arrangement.We would like to confirm that the matter has since been attended to, the client has been assisted, and the service has been restored accordingly. Your feedback regarding the time spent on calls and the overall experience has been noted and escalated internally for review.Thank you for bringing this to our attention.
Surf4Life's reply15 Jan 2026, 14:59
Official
Hi NeoWe regret for the frustration and inconvenience caused by this experience. We understand how upsetting it is to have your connectivity affected, especially when the service forms part of your rental arrangement.We would like to confirm that the matter has since been attended to, the client has been assisted, and the service has been restored accordingly. Your feedback regarding the time spent on calls and the overall experience has been noted and escalated internally for review.Thank you for bringing this to our attention.