SM
Sthembile M
1 reviews | Active since Dec 2014
08 Nov 2024, 17:40
Worst internet service provider
Worst service provider that ever existed. 2 days without internet. There's always outages with surf4life. Their packages are expensive but the service they provide is the worst. When I ask them to credit me the days I had no internet, I was told I need to be realistic and I must look for another service provider if i'm not happy. Like what is this? DO NOT EVER SIGN UP WITH SURF4LIFE
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Replies (1)
Surf4Life's replyOfficial
02 Dec 2024, 12:45Hi sthembile
Please know that the outage was caused by an unfortunate incident of vandalism, and our team worked diligently to restore the service as quickly as possible. We completely understand your concerns about the reliability of our service, and we are actively working to ensure that this type of disruption is minimized in the future.
Kindly send your request for compensation to *** for further review. We regret that you feel this way about our service, as we do value all our clients and strive to provide reliable and consistent service. While we recognize that we fell short of your expectations in this instance, we hope to have the opportunity to restore your confidence in us.
Please know that the outage was caused by an unfortunate incident of vandalism, and our team worked diligently to restore the service as quickly as possible. We completely understand your concerns about the reliability of our service, and we are actively working to ensure that this type of disruption is minimized in the future.
Kindly send your request for compensation to *** for further review. We regret that you feel this way about our service, as we do value all our clients and strive to provide reliable and consistent service. While we recognize that we fell short of your expectations in this instance, we hope to have the opportunity to restore your confidence in us.
Surf4Life's reply02 Dec 2024, 12:45
Official
Hi sthembile
Please know that the outage was caused by an unfortunate incident of vandalism, and our team worked diligently to restore the service as quickly as possible. We completely understand your concerns about the reliability of our service, and we are actively working to ensure that this type of disruption is minimized in the future.
Kindly send your request for compensation to *** for further review. We regret that you feel this way about our service, as we do value all our clients and strive to provide reliable and consistent service. While we recognize that we fell short of your expectations in this instance, we hope to have the opportunity to restore your confidence in us.
Please know that the outage was caused by an unfortunate incident of vandalism, and our team worked diligently to restore the service as quickly as possible. We completely understand your concerns about the reliability of our service, and we are actively working to ensure that this type of disruption is minimized in the future.
Kindly send your request for compensation to *** for further review. We regret that you feel this way about our service, as we do value all our clients and strive to provide reliable and consistent service. While we recognize that we fell short of your expectations in this instance, we hope to have the opportunity to restore your confidence in us.