CK
Cynthia K
1 reviews | Active since Apr 2024
10 Nov 2024, 17:47
Worst internet provider
Surf4life is honestly the worst internet provider …last week we were without internet connection for over 5days…today yet again out of the blue no connection for over 6 hours now
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Surf4Life's replyOfficial
02 Dec 2024, 13:40Hi Cynthia
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Surf4Life's reply02 Dec 2024, 13:40
Official
Hi Cynthia
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.