SM
Sebabatso M
1 reviews | Active since Nov 2023
22 May 2025, 12:55
Worst experience ever
I'm very disappointed the one time I really need the WiFi cause I've got assignment due and online exams, my WiFi has been down since yesterday I called them they told me Jason will come to fix the issue, I have to wait for 3 business days, so what's supposed to happen to the deadlines I have to meet cause it's not like we don't pay for the services or you doing us a favour, if I could do fine without the WiFi o wasn't going to pay for it to begin with, worse part in my complex in the only one having an issue, your customer service agent is telling me there's an issue where I stay yet when I ask in the group chat no one is having issues it's just me
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Surf4Life's replyOfficial
23 May 2025, 11:51Hi Sebabatso,-Mo***eng
We completely understand how important a reliable internet connection is, particularly when deadlines are involved. Please know that we are not taking your concern lightly.
As outlined in our Service Level Agreement (SLA), we aim to resolve technical issues within 2 business days and fibre-related issues within 3 business days. These timelines reflect our commitment to resolving matters as efficiently as possible, though they may vary based on the complexity of the issue and available resources. Your current reported ticket is still within SLA S4L #***.
We understand your frustration, especially if you're the only one experiencing the issue in your complex. This indicates that the fault is specific to your unit, which requires on-site attention. Our technician has been in contact with you,& has been assigned to investigate and will attend to the matter. Thank you for your patience and understanding.
We completely understand how important a reliable internet connection is, particularly when deadlines are involved. Please know that we are not taking your concern lightly.
As outlined in our Service Level Agreement (SLA), we aim to resolve technical issues within 2 business days and fibre-related issues within 3 business days. These timelines reflect our commitment to resolving matters as efficiently as possible, though they may vary based on the complexity of the issue and available resources. Your current reported ticket is still within SLA S4L #***.
We understand your frustration, especially if you're the only one experiencing the issue in your complex. This indicates that the fault is specific to your unit, which requires on-site attention. Our technician has been in contact with you,& has been assigned to investigate and will attend to the matter. Thank you for your patience and understanding.
Surf4Life's reply23 May 2025, 11:51
Official
Hi Sebabatso,-Mo***eng
We completely understand how important a reliable internet connection is, particularly when deadlines are involved. Please know that we are not taking your concern lightly.
As outlined in our Service Level Agreement (SLA), we aim to resolve technical issues within 2 business days and fibre-related issues within 3 business days. These timelines reflect our commitment to resolving matters as efficiently as possible, though they may vary based on the complexity of the issue and available resources. Your current reported ticket is still within SLA S4L #***.
We understand your frustration, especially if you're the only one experiencing the issue in your complex. This indicates that the fault is specific to your unit, which requires on-site attention. Our technician has been in contact with you,& has been assigned to investigate and will attend to the matter. Thank you for your patience and understanding.
We completely understand how important a reliable internet connection is, particularly when deadlines are involved. Please know that we are not taking your concern lightly.
As outlined in our Service Level Agreement (SLA), we aim to resolve technical issues within 2 business days and fibre-related issues within 3 business days. These timelines reflect our commitment to resolving matters as efficiently as possible, though they may vary based on the complexity of the issue and available resources. Your current reported ticket is still within SLA S4L #***.
We understand your frustration, especially if you're the only one experiencing the issue in your complex. This indicates that the fault is specific to your unit, which requires on-site attention. Our technician has been in contact with you,& has been assigned to investigate and will attend to the matter. Thank you for your patience and understanding.