DM
Domba M
1 reviews | Active since Nov 2022
09 Nov 2022, 19:22
Worse ISP ever
One of the worse ISP I came across, how do you have your clients offline the whole day without any explanation while they pay for your service. I wonder how central development gave these guys contract for the service, their service always have issues they cant even explain.NX!!!
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Surf4Life's replyOfficial
14 Dec 2022, 14:52Good day Paulos
Thank you for reaching out to us
Please note that during outages, we communicate every 2 hourly via broadcast emails to all residents with expected ETA;s, as well as the latest updates on the current outage.
Kindly check your Spam or Junk folders for these emails, or alternatively get in touch with our call centre to update your email on our records so that we can ensure you receive communication and updates as we receive them.
Please also note that for some upstream provider outages, we may not always receive an ETA immediately. Most often we would only receive an ETA as soon as Technicians are on site and are able to see what the damage is, and estimate how long it would take to resolve it.
We thank you for your patience, and please do not hesitate to contact us on *** should you require any further assistance
Warm regards,
S4L
Thank you for reaching out to us
Please note that during outages, we communicate every 2 hourly via broadcast emails to all residents with expected ETA;s, as well as the latest updates on the current outage.
Kindly check your Spam or Junk folders for these emails, or alternatively get in touch with our call centre to update your email on our records so that we can ensure you receive communication and updates as we receive them.
Please also note that for some upstream provider outages, we may not always receive an ETA immediately. Most often we would only receive an ETA as soon as Technicians are on site and are able to see what the damage is, and estimate how long it would take to resolve it.
We thank you for your patience, and please do not hesitate to contact us on *** should you require any further assistance
Warm regards,
S4L
Surf4Life's reply14 Dec 2022, 14:52
Official
Good day Paulos
Thank you for reaching out to us
Please note that during outages, we communicate every 2 hourly via broadcast emails to all residents with expected ETA;s, as well as the latest updates on the current outage.
Kindly check your Spam or Junk folders for these emails, or alternatively get in touch with our call centre to update your email on our records so that we can ensure you receive communication and updates as we receive them.
Please also note that for some upstream provider outages, we may not always receive an ETA immediately. Most often we would only receive an ETA as soon as Technicians are on site and are able to see what the damage is, and estimate how long it would take to resolve it.
We thank you for your patience, and please do not hesitate to contact us on *** should you require any further assistance
Warm regards,
S4L
Thank you for reaching out to us
Please note that during outages, we communicate every 2 hourly via broadcast emails to all residents with expected ETA;s, as well as the latest updates on the current outage.
Kindly check your Spam or Junk folders for these emails, or alternatively get in touch with our call centre to update your email on our records so that we can ensure you receive communication and updates as we receive them.
Please also note that for some upstream provider outages, we may not always receive an ETA immediately. Most often we would only receive an ETA as soon as Technicians are on site and are able to see what the damage is, and estimate how long it would take to resolve it.
We thank you for your patience, and please do not hesitate to contact us on *** should you require any further assistance
Warm regards,
S4L