LM
Lungelo M
1 reviews | Active since Jun 2023
15 Jul 2024, 14:52
Worse fibre company ever - poor communication, slow resolution time.
The worst service ever with poor communication. I have not had WIFI connection since the 11th July 2024, now I need to purchase data that I did not budget for in order to do my work. When you tell them this, they tell you their SLA allows so long to work on issues. They call center agents are always confused and keep asking you to carry out the same trouble shooting over and over again. I have never been so over a fibre company.
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Surf4Life's replyOfficial
30 Jul 2024, 15:53Hi Lungelo
We take your feedback seriously and are reviewing our processes to ensure better communication, We understand how disruptive outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions, We are aware that there have been significant delays in restoring your service since the 11th of July . we regret not meeting your expectations.
Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers & about repeated troubleshooting is noted and will be addressed with our team
to improve our processes. Thank you for your patience and for bringing this to our attention.
Regards
We take your feedback seriously and are reviewing our processes to ensure better communication, We understand how disruptive outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions, We are aware that there have been significant delays in restoring your service since the 11th of July . we regret not meeting your expectations.
Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers & about repeated troubleshooting is noted and will be addressed with our team
to improve our processes. Thank you for your patience and for bringing this to our attention.
Regards
Surf4Life's reply30 Jul 2024, 15:53
Official
Hi Lungelo
We take your feedback seriously and are reviewing our processes to ensure better communication, We understand how disruptive outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions, We are aware that there have been significant delays in restoring your service since the 11th of July . we regret not meeting your expectations.
Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers & about repeated troubleshooting is noted and will be addressed with our team
to improve our processes. Thank you for your patience and for bringing this to our attention.
Regards
We take your feedback seriously and are reviewing our processes to ensure better communication, We understand how disruptive outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions, We are aware that there have been significant delays in restoring your service since the 11th of July . we regret not meeting your expectations.
Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers & about repeated troubleshooting is noted and will be addressed with our team
to improve our processes. Thank you for your patience and for bringing this to our attention.
Regards