NM
Nokukhanya M
1 reviews | Active since Aug 2023
15 Dec 2025, 08:46
WIFI Issues
We were promised free WiFi for the first month. We are halfway into the month and we do not have WiFi. We've spent closed to a thousand just these few days buying data.
Helpful (0)
Replies (2)0
Replies (2)
Surf4Life's replyOfficial
17 Dec 2025, 13:16Hi Nokukhanya
This is certainly not the experience we aim to provide to our clients, particularly after committing to complimentary WiFi for the first month. Thank you for bringing this matter to our attention.
The delay in activating your connection is regrettable and does not meet our service standards. We fully acknowledge the inconvenience and additional costs incurred as a result of having to rely on mobile data. Please be assured that this matter is being treated with urgency. Our technicians have been on site over the past few days and are scheduled to attend your unit again today to finalise the restoration.
Please also note that, in this instance, the service restoration was not a plug-and-play process, which unfortunately extended the resolution time. While we continuously strive to provide stable and reliable connectivity, unforeseen technical challenges may occasionally arise.
We appreciate your patience and understanding while we work to fully resolve this matter.
This is certainly not the experience we aim to provide to our clients, particularly after committing to complimentary WiFi for the first month. Thank you for bringing this matter to our attention.
The delay in activating your connection is regrettable and does not meet our service standards. We fully acknowledge the inconvenience and additional costs incurred as a result of having to rely on mobile data. Please be assured that this matter is being treated with urgency. Our technicians have been on site over the past few days and are scheduled to attend your unit again today to finalise the restoration.
Please also note that, in this instance, the service restoration was not a plug-and-play process, which unfortunately extended the resolution time. While we continuously strive to provide stable and reliable connectivity, unforeseen technical challenges may occasionally arise.
We appreciate your patience and understanding while we work to fully resolve this matter.
Surf4Life's reply17 Dec 2025, 13:16
Official
Hi Nokukhanya
This is certainly not the experience we aim to provide to our clients, particularly after committing to complimentary WiFi for the first month. Thank you for bringing this matter to our attention.
The delay in activating your connection is regrettable and does not meet our service standards. We fully acknowledge the inconvenience and additional costs incurred as a result of having to rely on mobile data. Please be assured that this matter is being treated with urgency. Our technicians have been on site over the past few days and are scheduled to attend your unit again today to finalise the restoration.
Please also note that, in this instance, the service restoration was not a plug-and-play process, which unfortunately extended the resolution time. While we continuously strive to provide stable and reliable connectivity, unforeseen technical challenges may occasionally arise.
We appreciate your patience and understanding while we work to fully resolve this matter.
This is certainly not the experience we aim to provide to our clients, particularly after committing to complimentary WiFi for the first month. Thank you for bringing this matter to our attention.
The delay in activating your connection is regrettable and does not meet our service standards. We fully acknowledge the inconvenience and additional costs incurred as a result of having to rely on mobile data. Please be assured that this matter is being treated with urgency. Our technicians have been on site over the past few days and are scheduled to attend your unit again today to finalise the restoration.
Please also note that, in this instance, the service restoration was not a plug-and-play process, which unfortunately extended the resolution time. While we continuously strive to provide stable and reliable connectivity, unforeseen technical challenges may occasionally arise.
We appreciate your patience and understanding while we work to fully resolve this matter.
Surf4Life's replyOfficial
01 Apr 2026, 14:45Hi Nokukhanya
We would love to hear from you, how has your service experience been?
Shoudl you have any difficulties, please dont hesitate to reach out to us
Kind regards,
We would love to hear from you, how has your service experience been?
Shoudl you have any difficulties, please dont hesitate to reach out to us
Kind regards,
Surf4Life's reply01 Apr 2026, 14:45
Official
Hi Nokukhanya
We would love to hear from you, how has your service experience been?
Shoudl you have any difficulties, please dont hesitate to reach out to us
Kind regards,
We would love to hear from you, how has your service experience been?
Shoudl you have any difficulties, please dont hesitate to reach out to us
Kind regards,