MI
Mosa I
1 reviews | Active since Dec 2022
13 Dec 2022, 18:43
Where is the internet I am paying for?
The worst ISP, I have no internet since this morning I had to go out so I could work. The support is **********, I have called multiple times, the female agent promised a call back which she didn't not uphold and upon taking the initiative to call them the same lady placed me on mute and every other call have been rejected since... There is no escalation points, no feedback on emails and no service of any kind. I HATE this company, how I wish Vumatel would come and service Skycity
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Surf4Life's replyOfficial
14 Dec 2022, 12:43Hi Mosa
Thank you for reaching out to us.
We did experience an outage at Sky City Yesterday, but thankfully it was resolved on the same day, and within SLA. Our apologies that you were not called back as discussed with the call centre, during times of high call volumes this may have been missed.
For any escalation, you are more than welcome to email a ticket number to customercare@***, and we will gladly look into the matter and assist you in any way possible.
We would like to ensure you that we are constantly working around the clock to ensure that our servicess always improve, and our customer receive the exceptional services they expect.
Please get in touch with our Customer Care department if you have any further questions or queries
Warm regards,
S4L
Thank you for reaching out to us.
We did experience an outage at Sky City Yesterday, but thankfully it was resolved on the same day, and within SLA. Our apologies that you were not called back as discussed with the call centre, during times of high call volumes this may have been missed.
For any escalation, you are more than welcome to email a ticket number to customercare@***, and we will gladly look into the matter and assist you in any way possible.
We would like to ensure you that we are constantly working around the clock to ensure that our servicess always improve, and our customer receive the exceptional services they expect.
Please get in touch with our Customer Care department if you have any further questions or queries
Warm regards,
S4L
Surf4Life's reply14 Dec 2022, 12:43
Official
Hi Mosa
Thank you for reaching out to us.
We did experience an outage at Sky City Yesterday, but thankfully it was resolved on the same day, and within SLA. Our apologies that you were not called back as discussed with the call centre, during times of high call volumes this may have been missed.
For any escalation, you are more than welcome to email a ticket number to customercare@***, and we will gladly look into the matter and assist you in any way possible.
We would like to ensure you that we are constantly working around the clock to ensure that our servicess always improve, and our customer receive the exceptional services they expect.
Please get in touch with our Customer Care department if you have any further questions or queries
Warm regards,
S4L
Thank you for reaching out to us.
We did experience an outage at Sky City Yesterday, but thankfully it was resolved on the same day, and within SLA. Our apologies that you were not called back as discussed with the call centre, during times of high call volumes this may have been missed.
For any escalation, you are more than welcome to email a ticket number to customercare@***, and we will gladly look into the matter and assist you in any way possible.
We would like to ensure you that we are constantly working around the clock to ensure that our servicess always improve, and our customer receive the exceptional services they expect.
Please get in touch with our Customer Care department if you have any further questions or queries
Warm regards,
S4L