M
Morroco
1 reviews | Active since Oct 2025
11 Oct 2025, 17:27
When their services are up, good connection
When their services are up, good connection. But they are down, they have the worst resolution. No timely updates and standards responses of telling people to take pictures of their router status and than not responding.
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Surf4Life's replyOfficial
13 Oct 2025, 16:20Good Day
Thank you for your feedback. We’re glad to hear that the connection is reliable when services are up, but we regret for the frustration caused during service interruptions.
The service disruption you experienced was the result of essential maintenance performed by our upstream provider, beginning on the evening of 08 October 2025. This maintenance, aimed at improving long-term network stability and performance, was initially scheduled for a 10-hour window (21:00 to 07:30). However, due to unforeseen technical challenges and adverse weather conditions, the work could not be completed as expected.
Following the recent service disruption, our technicians have been attending to post-restoration issues. Upon reviewing your unit, we can confirm that your connection has now been restored. If you're still experiencing any issues, please don’t hesitate to reach out so we can assist further.
Thank you for your feedback. We’re glad to hear that the connection is reliable when services are up, but we regret for the frustration caused during service interruptions.
The service disruption you experienced was the result of essential maintenance performed by our upstream provider, beginning on the evening of 08 October 2025. This maintenance, aimed at improving long-term network stability and performance, was initially scheduled for a 10-hour window (21:00 to 07:30). However, due to unforeseen technical challenges and adverse weather conditions, the work could not be completed as expected.
Following the recent service disruption, our technicians have been attending to post-restoration issues. Upon reviewing your unit, we can confirm that your connection has now been restored. If you're still experiencing any issues, please don’t hesitate to reach out so we can assist further.
Surf4Life's reply13 Oct 2025, 16:20
Official
Good Day
Thank you for your feedback. We’re glad to hear that the connection is reliable when services are up, but we regret for the frustration caused during service interruptions.
The service disruption you experienced was the result of essential maintenance performed by our upstream provider, beginning on the evening of 08 October 2025. This maintenance, aimed at improving long-term network stability and performance, was initially scheduled for a 10-hour window (21:00 to 07:30). However, due to unforeseen technical challenges and adverse weather conditions, the work could not be completed as expected.
Following the recent service disruption, our technicians have been attending to post-restoration issues. Upon reviewing your unit, we can confirm that your connection has now been restored. If you're still experiencing any issues, please don’t hesitate to reach out so we can assist further.
Thank you for your feedback. We’re glad to hear that the connection is reliable when services are up, but we regret for the frustration caused during service interruptions.
The service disruption you experienced was the result of essential maintenance performed by our upstream provider, beginning on the evening of 08 October 2025. This maintenance, aimed at improving long-term network stability and performance, was initially scheduled for a 10-hour window (21:00 to 07:30). However, due to unforeseen technical challenges and adverse weather conditions, the work could not be completed as expected.
Following the recent service disruption, our technicians have been attending to post-restoration issues. Upon reviewing your unit, we can confirm that your connection has now been restored. If you're still experiencing any issues, please don’t hesitate to reach out so we can assist further.