1 reviews | Active since Mar 2022
weekends only one person works and...he cannot help you.
shame you guys are useless how can leave a person that cant help. spoke to this guy tswarelo just now for over hour and he keeps telling me he cant help me and the people that can arent working today. my fibre got disconnected yesterday and i called at around 3pm. Spoke to a lady who said she will load the debit order to run midnight and i will be connected in the interim. cool got connected. i got disconnected again just now and i called and i found...Tswarelo on ***. this guy just says he cant help me cos finance is closed. he says i must do a once off payment. but i when i log onto my s4l profile i see that the debit order is loaded to run on the 24th. i call him again and to inform him that its been loaded. probably a timing issue, he says he cant help me asked him to put me through to someone that can, says his the only one working today and i have to wait till monday.
S4L...your service sucks!
Thank you for reaching out. Please note that like most companies, our finance department is only available Monday - Friday, 08:00 - 17:00. Should you require assistance from our finance department after hours or on weekends, a ticket will be logged and attended to first thing on Monday morning.
Please note that your debit order did run on midnight on the 25th. Since it was a weekend, banks only process debit orders on weekdays. This is why your services were automatically extended as a courtesy while your bank is processing the request, this is not a request our engineers can action, it has to be escalated to the finance department.
I do see a healthy connection on our side as well as data usage. Please don't hesitate to call our 24/7 call center should you experience any difficulties connecting.
Warm Regards
S4L
Thank you for reaching out. Please note that like most companies, our finance department is only available Monday - Friday, 08:00 - 17:00. Should you require assistance from our finance department after hours or on weekends, a ticket will be logged and attended to first thing on Monday morning.
Please note that your debit order did run on midnight on the 25th. Since it was a weekend, banks only process debit orders on weekdays. This is why your services were automatically extended as a courtesy while your bank is processing the request, this is not a request our engineers can action, it has to be escalated to the finance department.
I do see a healthy connection on our side as well as data usage. Please don't hesitate to call our 24/7 call center should you experience any difficulties connecting.
Warm Regards
S4L