MM
Mam M
1 reviews | Active since Apr 2022
19 Dec 2023, 11:09
VERY VERY POOR SERVICE
I reported wifi faulty on 14_12/2023 , firtly it took 49 minutes for the phone to be answered but I was no 1 one the que, I was told that they can only dispatch the technician on Monday, on Monday when I call they said their sla deadline is Tuesday, when I call on Tuesday they said their technician are too busy But month end they expecting full payments Be careful with your choice
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Replies (2)MM
Mam M's updateReviewer Update
21 Dec 2023, 17:34Still not connected, and no answer when calling the office
10 days with wifi and they said the is no rembursed
10 days with wifi and they said the is no rembursed
MM
Mam M's update21 Dec 2023, 17:34
Reviewer Update
Still not connected, and no answer when calling the office
10 days with wifi and they said the is no rembursed
10 days with wifi and they said the is no rembursed
Surf4Life's replyOfficial
24 Apr 2024, 14:32Hi Barbra
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we will review our processes to improve our customer service and response times.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we will review our processes to improve our customer service and response times.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Surf4Life's reply24 Apr 2024, 14:32
Official
Hi Barbra
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we will review our processes to improve our customer service and response times.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we will review our processes to improve our customer service and response times.
We appreciate your understanding of our policies and your continued partnership with Surf4Life