AP
Ayanda P
1 reviews | Active since Oct 2023
01 May 2024, 16:36
Very unstable network connection
The signal is lost even on a public holiday. The kids can't even enjoy their devices in peace. They don't even respond to such reviews
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Replies (1)
Surf4Life's replyOfficial
10 May 2024, 12:17Hi Ayanda
Thank you for bringing this matter to our attention. rest assured we do reply to all our reviews, and we appreciate you bringing this to our attention. We have tried contacting you to address the shared feedback with the listed contact number you provided. We will continue to try and reach you.
.
Please also note we encourage that our customers report immediately should the service be disrupted this way we can attend to the restoration of service in cases of isolated incidents, in instances when a site is experiencing an outage we send out broadcast notifications including follow up updates until issue is resolved advising all our clients affected,
If you have any further concerns or questions, please feel free to reach out to us through *** or ***
Thanks
Thank you for bringing this matter to our attention. rest assured we do reply to all our reviews, and we appreciate you bringing this to our attention. We have tried contacting you to address the shared feedback with the listed contact number you provided. We will continue to try and reach you.
.
Please also note we encourage that our customers report immediately should the service be disrupted this way we can attend to the restoration of service in cases of isolated incidents, in instances when a site is experiencing an outage we send out broadcast notifications including follow up updates until issue is resolved advising all our clients affected,
If you have any further concerns or questions, please feel free to reach out to us through *** or ***
Thanks
Surf4Life's reply10 May 2024, 12:17
Official
Hi Ayanda
Thank you for bringing this matter to our attention. rest assured we do reply to all our reviews, and we appreciate you bringing this to our attention. We have tried contacting you to address the shared feedback with the listed contact number you provided. We will continue to try and reach you.
.
Please also note we encourage that our customers report immediately should the service be disrupted this way we can attend to the restoration of service in cases of isolated incidents, in instances when a site is experiencing an outage we send out broadcast notifications including follow up updates until issue is resolved advising all our clients affected,
If you have any further concerns or questions, please feel free to reach out to us through *** or ***
Thanks
Thank you for bringing this matter to our attention. rest assured we do reply to all our reviews, and we appreciate you bringing this to our attention. We have tried contacting you to address the shared feedback with the listed contact number you provided. We will continue to try and reach you.
.
Please also note we encourage that our customers report immediately should the service be disrupted this way we can attend to the restoration of service in cases of isolated incidents, in instances when a site is experiencing an outage we send out broadcast notifications including follow up updates until issue is resolved advising all our clients affected,
If you have any further concerns or questions, please feel free to reach out to us through *** or ***
Thanks