KM
Koketso M
1 reviews | Active since Jan 2019
25 Jul 2022, 09:49
VERY POOR SERVICE & MANAGEMENT DOES NOT BEG THEIR COSTUMERS. THEY ONCE TOLD ME IF I AM NOT HAPPY I CAN USE ANOTHER SERVICE PROVIDE. "WHAT KIND OF A SENIOR TELLING THIS TO THEIR CUSTOMERS"
Please advise when will the service be restored?
This is the worst service ever, you cannot run system maintenance on a Sunday and expect it to be up and running the next day. You guys are not professional at all and you always fail to provide good service.
I am not happy with your service and unfortunately I do not have another alternative but continue with this nonsense…
Hellopeter - PLEASE ADVISE WHAT DO YOU DO WITH THESE KIND OF REVIEWS AS I SOMETHIMES DONT SEE A NEED TO DOTHIS?
Helpful (0)
Replies (2)0
Replies (2)
Surf4Life's replyOfficial
25 Jul 2022, 16:10Good afternoon Koketso
Thank you for reaching out to us
As discussed with you earlier, we do understand the inconvenience this might have caused. Emergency maintenance had to be done to repair the upstream provider Fiber infrastructure in the area that was severely damaged due to vandalism. If the upstream provider does not do regular and necessary maintenance and repairs, we could be facing extended down time.
Maintenance concluded earlier today, and Sky City is now back up and running. I do see an active session for you, so you will be able to connect again.
Please do not hesitate to contact us again should you require feedback or assistance
Kind Regards,
S4L
Thank you for reaching out to us
As discussed with you earlier, we do understand the inconvenience this might have caused. Emergency maintenance had to be done to repair the upstream provider Fiber infrastructure in the area that was severely damaged due to vandalism. If the upstream provider does not do regular and necessary maintenance and repairs, we could be facing extended down time.
Maintenance concluded earlier today, and Sky City is now back up and running. I do see an active session for you, so you will be able to connect again.
Please do not hesitate to contact us again should you require feedback or assistance
Kind Regards,
S4L
Surf4Life's reply25 Jul 2022, 16:10
Official
Good afternoon Koketso
Thank you for reaching out to us
As discussed with you earlier, we do understand the inconvenience this might have caused. Emergency maintenance had to be done to repair the upstream provider Fiber infrastructure in the area that was severely damaged due to vandalism. If the upstream provider does not do regular and necessary maintenance and repairs, we could be facing extended down time.
Maintenance concluded earlier today, and Sky City is now back up and running. I do see an active session for you, so you will be able to connect again.
Please do not hesitate to contact us again should you require feedback or assistance
Kind Regards,
S4L
Thank you for reaching out to us
As discussed with you earlier, we do understand the inconvenience this might have caused. Emergency maintenance had to be done to repair the upstream provider Fiber infrastructure in the area that was severely damaged due to vandalism. If the upstream provider does not do regular and necessary maintenance and repairs, we could be facing extended down time.
Maintenance concluded earlier today, and Sky City is now back up and running. I do see an active session for you, so you will be able to connect again.
Please do not hesitate to contact us again should you require feedback or assistance
Kind Regards,
S4L
KM
Koketso M's updateReviewer Update
17 Aug 2022, 14:21Surf4life again today no internet connecting. What is the new issue again to day? You and Eskom are nonsense. Why cant you just disconnect your service and move somewhere else. You have failed not ones but so many a times even lost count.
KM
Koketso M's update17 Aug 2022, 14:21
Reviewer Update
Surf4life again today no internet connecting. What is the new issue again to day? You and Eskom are nonsense. Why cant you just disconnect your service and move somewhere else. You have failed not ones but so many a times even lost count.