MN
Mpho N
1 reviews | Active since Apr 2021
03 Nov 2024, 20:14
Very poor service
Very bad service, the whole weekend without without wife. U'll have to spend more money on wifi. Most of the time it would be offline. Can't work nor do assignments. Surf4life is nonsense I wish I could just cancel and find another wifi that I can relay on
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Replies (1)
Surf4Life's replyOfficial
05 Nov 2024, 15:47Hi Mpho
Thank you for reaching out to us
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Surf4Life's reply05 Nov 2024, 15:47
Official
Hi Mpho
Thank you for reaching out to us
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.