KK
Kgomaphala K
1 reviews | Active since Mar 2018
10 Aug 2023, 11:53
Very poor service
Poor service
My wifi is been down,I called and they send they will send technicians which it might take three days for technicians to come solve the problem, this company is worse
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
30 Aug 2023, 10:16Good day Kgomaphala
Thank you for reaching out to us
Although we do understand that any time spent without connection is frustrating, please note that a 2-3 day turnaround is well below the current industry standard, and is in accordance with our SLA and policies.
Should your issue not be resolved adequately, you are more than welcome to reach out to us at *** and we will gladly assist
Kind regards
S4L Customer Care
Thank you for reaching out to us
Although we do understand that any time spent without connection is frustrating, please note that a 2-3 day turnaround is well below the current industry standard, and is in accordance with our SLA and policies.
Should your issue not be resolved adequately, you are more than welcome to reach out to us at *** and we will gladly assist
Kind regards
S4L Customer Care
Surf4Life's reply30 Aug 2023, 10:16
Official
Good day Kgomaphala
Thank you for reaching out to us
Although we do understand that any time spent without connection is frustrating, please note that a 2-3 day turnaround is well below the current industry standard, and is in accordance with our SLA and policies.
Should your issue not be resolved adequately, you are more than welcome to reach out to us at *** and we will gladly assist
Kind regards
S4L Customer Care
Thank you for reaching out to us
Although we do understand that any time spent without connection is frustrating, please note that a 2-3 day turnaround is well below the current industry standard, and is in accordance with our SLA and policies.
Should your issue not be resolved adequately, you are more than welcome to reach out to us at *** and we will gladly assist
Kind regards
S4L Customer Care