NB
Nolubabalo B
1 reviews | Active since Jan 2019
16 Jan 2024, 09:19
Very bad service,no internet from 02nd Jan24 till todate
No internet from 2nd January 2023 till to date 16 January 2024,tickets logged 5times,no internt restorationðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜. Making calls everyday,sent many emails logging a fault which they said its Fibre fault.. Very bad service I ever get from any company. I don't owe them a cent instead no service
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Replies (1)
Surf4Life's replyOfficial
30 Apr 2024, 11:04Hi Nolubabalo
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide. We acknowledge the inconvenience and frustration you have experienced due to the prolonged service disruption and lack of communication from our team.
We have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future.
Thank you for your understanding and patience
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide. We acknowledge the inconvenience and frustration you have experienced due to the prolonged service disruption and lack of communication from our team.
We have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future.
Thank you for your understanding and patience
Surf4Life's reply30 Apr 2024, 11:04
Official
Hi Nolubabalo
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide. We acknowledge the inconvenience and frustration you have experienced due to the prolonged service disruption and lack of communication from our team.
We have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future.
Thank you for your understanding and patience
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide. We acknowledge the inconvenience and frustration you have experienced due to the prolonged service disruption and lack of communication from our team.
We have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future.
Thank you for your understanding and patience