NM
Ntsako M
1 reviews | Active since Nov 2013
09 May 2024, 11:20
Very bad Service
A guy by the name of Sbu had my call from the 02/05/2024 and closed it without resolving the issue, now they say I must log another call after more than a week of them pulling the fiber cable, now another guy by the name of Khaya does not take my calls, just hangs up. this is a new installation at Milano Security Estate and the service is very bad as the reviews show
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Surf4Life's replyOfficial
13 May 2024, 12:55Hi Ntsako
Thank you for bringing this matter to our attention & for taking my call, I understand your frustration with the unresolved issue and the difficulty in reaching our support team. This is certainly not the level of service we strive to provide to our valued customers, Please be assured that we take your feedback seriously, and we will investigate the matter to ensure that our staff members are providing the highest level of customer service at all times. Additionally, we will review our processes to identify areas for improvement and implement any necessary changes to enhance our customer service and response times.
Thank you for your understanding and patience.
Thank you for bringing this matter to our attention & for taking my call, I understand your frustration with the unresolved issue and the difficulty in reaching our support team. This is certainly not the level of service we strive to provide to our valued customers, Please be assured that we take your feedback seriously, and we will investigate the matter to ensure that our staff members are providing the highest level of customer service at all times. Additionally, we will review our processes to identify areas for improvement and implement any necessary changes to enhance our customer service and response times.
Thank you for your understanding and patience.
Surf4Life's reply13 May 2024, 12:55
Official
Hi Ntsako
Thank you for bringing this matter to our attention & for taking my call, I understand your frustration with the unresolved issue and the difficulty in reaching our support team. This is certainly not the level of service we strive to provide to our valued customers, Please be assured that we take your feedback seriously, and we will investigate the matter to ensure that our staff members are providing the highest level of customer service at all times. Additionally, we will review our processes to identify areas for improvement and implement any necessary changes to enhance our customer service and response times.
Thank you for your understanding and patience.
Thank you for bringing this matter to our attention & for taking my call, I understand your frustration with the unresolved issue and the difficulty in reaching our support team. This is certainly not the level of service we strive to provide to our valued customers, Please be assured that we take your feedback seriously, and we will investigate the matter to ensure that our staff members are providing the highest level of customer service at all times. Additionally, we will review our processes to identify areas for improvement and implement any necessary changes to enhance our customer service and response times.
Thank you for your understanding and patience.