MM
Mam M
1 reviews | Active since Apr 2022
01 Aug 2024, 06:16
Very bad service
Very bad service They took long to attend the queries I have been without wifi for 10 days now, and they don't even update me on the ticket I phone them everyday and be given same answer that the Technicians will come to fix the problem, but nothing is happening.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
08 Aug 2024, 11:14Hi Mam
Thank you for your feedback and for bringing this to our attention. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced . Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
We are pleased that your service was restored and is working optimally.
Regards
Thank you for your feedback and for bringing this to our attention. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced . Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
We are pleased that your service was restored and is working optimally.
Regards
Surf4Life's reply08 Aug 2024, 11:14
Official
Hi Mam
Thank you for your feedback and for bringing this to our attention. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced . Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
We are pleased that your service was restored and is working optimally.
Regards
Thank you for your feedback and for bringing this to our attention. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced . Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
We are pleased that your service was restored and is working optimally.
Regards