JK
Jimmy K
1 reviews | Active since Jul 2021
09 Sept 2023, 10:17
Useless *********** staff and management
I have called multiple times since 2021 regarding internet access and I am always told that it’s a fiber break to my house but to my surprise they manage to fix telephonically without coming to my house. Today 9 September 2023 at 9:52 I was told that they will have to allocate a technician and it can not be over the weekend , I have asked for my ticket to be escalated and they were not keen. Surf4life service is useless and their staff are ***********
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Surf4Life's replyOfficial
22 Sept 2023, 11:21Hi Jimmy
I trust this finds you well, Id like to clarify that it depends on the nature of your query or fault in terms of how you get assistance. However,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines are in accordance with our SLA and are subject to various factors, including the nature and complexity of the issue, as well as the availability of resources. Our technician are available Mon-Fri from 08:00AM - 17:00PM.
As per our last conversation service is active and your reported fault was resolved within the stipulated timeframe. Thank you for choosing us, and we appreciate the opportunity to serve you.
Best regards,
I trust this finds you well, Id like to clarify that it depends on the nature of your query or fault in terms of how you get assistance. However,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines are in accordance with our SLA and are subject to various factors, including the nature and complexity of the issue, as well as the availability of resources. Our technician are available Mon-Fri from 08:00AM - 17:00PM.
As per our last conversation service is active and your reported fault was resolved within the stipulated timeframe. Thank you for choosing us, and we appreciate the opportunity to serve you.
Best regards,
Surf4Life's reply22 Sept 2023, 11:21
Official
Hi Jimmy
I trust this finds you well, Id like to clarify that it depends on the nature of your query or fault in terms of how you get assistance. However,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines are in accordance with our SLA and are subject to various factors, including the nature and complexity of the issue, as well as the availability of resources. Our technician are available Mon-Fri from 08:00AM - 17:00PM.
As per our last conversation service is active and your reported fault was resolved within the stipulated timeframe. Thank you for choosing us, and we appreciate the opportunity to serve you.
Best regards,
I trust this finds you well, Id like to clarify that it depends on the nature of your query or fault in terms of how you get assistance. However,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines are in accordance with our SLA and are subject to various factors, including the nature and complexity of the issue, as well as the availability of resources. Our technician are available Mon-Fri from 08:00AM - 17:00PM.
As per our last conversation service is active and your reported fault was resolved within the stipulated timeframe. Thank you for choosing us, and we appreciate the opportunity to serve you.
Best regards,