USELESS AND UNRELIABLE SERVICE PROVIDER
I have never received such terrible service in my life and no communication from the service provider as well. After logging a call 9am this morning to be only advise 4pm after my follow up that my issue will be resolved in 2 to 3 days. MIND YOU WE ARE PAYING FOR THE 2 TO 3 DAYS OF NO SERVICE. CONSULTANT DARREN MENYOKO WAS ALSO AS *********** AS THE MORNING ONE. MANAGERS CANNOT TAKE CALLS KNOWING VERY WELL THERE IS A CRISIS, APPARENTLY IN MEETINGS.
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Surf4Life's replyOfficial
11 Oct 2023, 16:19Hi Onica
We appreciate your feedback address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
We have noted that the ticket in question was resolved within SLA,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
We appreciate your feedback address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
We have noted that the ticket in question was resolved within SLA,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
Surf4Life's reply11 Oct 2023, 16:19
Official
Hi Onica
We appreciate your feedback address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
We have noted that the ticket in question was resolved within SLA,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
We appreciate your feedback address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
We have noted that the ticket in question was resolved within SLA,
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards