Useless

Hi Lebogang,

Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi.  We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations.  please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges