URGENT: No Internet, Poor Support & Refund Request – Surf4Life / Frogfoot Dear HelloPeter Team

I am extremely frustrated with the ongoing issues following the migration from Surf4Life to Frogfoot. Address: 3055 Clingfish Street, Extension 17, Sky City Problem: I can connect to my Wi-Fi router, but there is no internet. I have been calling the Surf4Life office all day; nobody picks up. Tom, the only person assisting me, is offsite and also struggling to get support from the company. He confirmed that my device is working, so the issue is entirely on their end. I paid for Surf4Life service, but now I am being redirected to Frogfoot without prior notice. There is no guidance on how to access the internet I’ve already paid for. This is unacceptable. I am a student, and I rely on internet for my studies. I have already spent my last money paying for this service. The lack of support and clarity is causing financial loss, stress, and disruption to my education. I urgently demand: Immediate restoration of internet access. Clear explanation if my paid Surf4Life service is still active or if I must fully migrate to Frogfoot. A full refund for any period where the service is non-functional. This matter is urgent. I expect a prompt resolution and compensation for the time and money lost. Continued inaction is unacceptable. Kind regards, Lydia Teleki