SG
Spha G
1 reviews | Active since Feb 2021
06 Mar 2025, 22:32
Unreliable Service
My frustration with Surf4Life is that I do not have another option. We live in a new development area and they are the only SP providing Fibre in this area. They are taking advantage of this fact that they do not have competition even worse they use the only signal towers we have in the area so each time their connection has an issue it means all signals are affected in the area. Cellphone network or LTE of other networks and SPs. We are subjected to this unreliable service of theirs and it's money down the drain honestly.
We work and relay on this connection but it's actually costly because we pay them and also still spend money on petrol to find other areas with network connectivity because they are always down. @Surf4Life you are reaping us off. Day light *******
Helpful (0)
Replies (3)0
Replies (3)
Surf4Life's replyOfficial
10 Mar 2025, 11:36Hi Spha
Thank you for sharing your concerns with us. We understand your frustration, and we genuinely appreciate your feedback. We would like to take this opportunity to clarify a few important points.Firstly, no service provider can guarantee 100% uptime. While we are fully committed to improving our service, there may occasionally be factors beyond our control that affect performance. We always strive to provide the best possible service, but there are instances where external factors can impact connectivity.
Additionally, as a fibre service provider, our responsibility lies solely with the fibre internet connection and not with the management or operation of mobile signal network towers. While our fibre service can sometimes help boost cellphone signal in the area, we do not have control over the mobile network towers or the overall cellular service. If you are experiencing issues with mobile signal, we recommend contacting the respective mobile network providers who manage the towers.
We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service. However, We want to make things right, and we truly hope we can restore your trust in our service..If you continue to experience service interruptions or have any other issues with your fibre connection, please don’t hesitate to reach out to us at ***. We are here to assist you and work towards a resolution as quickly as possible.
Thank you for your understanding, and we remain committed to providing the best service we can.
Thank you for sharing your concerns with us. We understand your frustration, and we genuinely appreciate your feedback. We would like to take this opportunity to clarify a few important points.Firstly, no service provider can guarantee 100% uptime. While we are fully committed to improving our service, there may occasionally be factors beyond our control that affect performance. We always strive to provide the best possible service, but there are instances where external factors can impact connectivity.
Additionally, as a fibre service provider, our responsibility lies solely with the fibre internet connection and not with the management or operation of mobile signal network towers. While our fibre service can sometimes help boost cellphone signal in the area, we do not have control over the mobile network towers or the overall cellular service. If you are experiencing issues with mobile signal, we recommend contacting the respective mobile network providers who manage the towers.
We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service. However, We want to make things right, and we truly hope we can restore your trust in our service..If you continue to experience service interruptions or have any other issues with your fibre connection, please don’t hesitate to reach out to us at ***. We are here to assist you and work towards a resolution as quickly as possible.
Thank you for your understanding, and we remain committed to providing the best service we can.
Surf4Life's reply10 Mar 2025, 11:36
Official
Hi Spha
Thank you for sharing your concerns with us. We understand your frustration, and we genuinely appreciate your feedback. We would like to take this opportunity to clarify a few important points.Firstly, no service provider can guarantee 100% uptime. While we are fully committed to improving our service, there may occasionally be factors beyond our control that affect performance. We always strive to provide the best possible service, but there are instances where external factors can impact connectivity.
Additionally, as a fibre service provider, our responsibility lies solely with the fibre internet connection and not with the management or operation of mobile signal network towers. While our fibre service can sometimes help boost cellphone signal in the area, we do not have control over the mobile network towers or the overall cellular service. If you are experiencing issues with mobile signal, we recommend contacting the respective mobile network providers who manage the towers.
We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service. However, We want to make things right, and we truly hope we can restore your trust in our service..If you continue to experience service interruptions or have any other issues with your fibre connection, please don’t hesitate to reach out to us at ***. We are here to assist you and work towards a resolution as quickly as possible.
Thank you for your understanding, and we remain committed to providing the best service we can.
Thank you for sharing your concerns with us. We understand your frustration, and we genuinely appreciate your feedback. We would like to take this opportunity to clarify a few important points.Firstly, no service provider can guarantee 100% uptime. While we are fully committed to improving our service, there may occasionally be factors beyond our control that affect performance. We always strive to provide the best possible service, but there are instances where external factors can impact connectivity.
Additionally, as a fibre service provider, our responsibility lies solely with the fibre internet connection and not with the management or operation of mobile signal network towers. While our fibre service can sometimes help boost cellphone signal in the area, we do not have control over the mobile network towers or the overall cellular service. If you are experiencing issues with mobile signal, we recommend contacting the respective mobile network providers who manage the towers.
We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service. However, We want to make things right, and we truly hope we can restore your trust in our service..If you continue to experience service interruptions or have any other issues with your fibre connection, please don’t hesitate to reach out to us at ***. We are here to assist you and work towards a resolution as quickly as possible.
Thank you for your understanding, and we remain committed to providing the best service we can.
SG
Spha G's updateReviewer Update
10 Mar 2025, 11:55Thank you for your response. I would also like to respond to this
"We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service."
If I could I would ,but there is no other ISP that has coverage in the area. The day will come though.
Thanks
"We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service."
If I could I would ,but there is no other ISP that has coverage in the area. The day will come though.
Thanks
SG
Spha G's update10 Mar 2025, 11:55
Reviewer Update
Thank you for your response. I would also like to respond to this
"We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service."
If I could I would ,but there is no other ISP that has coverage in the area. The day will come though.
Thanks
"We also want to emphasize that you, as a valued client, have the freedom to choose another service provider and are not tied to our service."
If I could I would ,but there is no other ISP that has coverage in the area. The day will come though.
Thanks
SG
Spha G's updateReviewer Update
04 Oct 2025, 16:53Once again im left with no connection and being told that a technician will only be able to assist on Monday. No care whatsoever for client service. Yet they do not miss a debit order.
SG
Spha G's update04 Oct 2025, 16:53
Reviewer Update
Once again im left with no connection and being told that a technician will only be able to assist on Monday. No care whatsoever for client service. Yet they do not miss a debit order.