sM
sethu M
1 reviews | Active since Nov 2016
15 May 2024, 13:38
***********, unreliable, monopolist!
Worst service provider.
They disconnect services for maintenance without informing users.
They than send an email informing users of the maintenance during the time of disconnection.
I live in an estate where there is 0 cellphone signal and solely depend on my wifi for anything. I use VOIP services so imagine my life during a disconnection.
Like the maintenance is booked for 14 & 15 May they decide to send an email on the 15 May at 12:56 to inform us. While we already disconnected
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Replies (1)
Surf4Life's replyOfficial
16 May 2024, 10:34HI Sethu
We regret any inconvenience caused by the maintenance disruption. Our standard mode of communication for planned maintenance is through broadcast emails. However, in this instance, the maintenance was deemed emergency, hence the short notice provided a day in advance.
We understand the importance of uninterrupted service, especially for users who rely solely on WiFi for communication. While we understand the frustration caused by the short notice, emergency situations sometimes necessitate immediate action to prevent more significant disruptions.
We acknowledge the challenges faced due to the lack of cellphone signal, please also note we strive to minimize disruptions and will take your feedback into consideration
Regards
We regret any inconvenience caused by the maintenance disruption. Our standard mode of communication for planned maintenance is through broadcast emails. However, in this instance, the maintenance was deemed emergency, hence the short notice provided a day in advance.
We understand the importance of uninterrupted service, especially for users who rely solely on WiFi for communication. While we understand the frustration caused by the short notice, emergency situations sometimes necessitate immediate action to prevent more significant disruptions.
We acknowledge the challenges faced due to the lack of cellphone signal, please also note we strive to minimize disruptions and will take your feedback into consideration
Regards
Surf4Life's reply16 May 2024, 10:34
Official
HI Sethu
We regret any inconvenience caused by the maintenance disruption. Our standard mode of communication for planned maintenance is through broadcast emails. However, in this instance, the maintenance was deemed emergency, hence the short notice provided a day in advance.
We understand the importance of uninterrupted service, especially for users who rely solely on WiFi for communication. While we understand the frustration caused by the short notice, emergency situations sometimes necessitate immediate action to prevent more significant disruptions.
We acknowledge the challenges faced due to the lack of cellphone signal, please also note we strive to minimize disruptions and will take your feedback into consideration
Regards
We regret any inconvenience caused by the maintenance disruption. Our standard mode of communication for planned maintenance is through broadcast emails. However, in this instance, the maintenance was deemed emergency, hence the short notice provided a day in advance.
We understand the importance of uninterrupted service, especially for users who rely solely on WiFi for communication. While we understand the frustration caused by the short notice, emergency situations sometimes necessitate immediate action to prevent more significant disruptions.
We acknowledge the challenges faced due to the lack of cellphone signal, please also note we strive to minimize disruptions and will take your feedback into consideration
Regards