Unreliable Internet Service: Continuous Downtime

Hi Hudivhamudzimu

As an Internet Service Provider (ISP), we understand the frustration caused by service interruptions you may have experienced with us,

We have provided you along with all other clients with an in-depth official statement accounting of the recent challenges we've faced at our Fiber-to-the-Home (FTTH) at The Atlanta , which have impacted your services. These disruptions have not gone unnoticed, and we have been working diligently to rectify the issues and restore reliable connectivity for all our valued customers.

Please rest assured that we have taken comprehensive measures to address the root causes of these disruptions and enhance the stability of our services moving forward.

Please note ticket *** was resolved within SLA, we understand your suggestion regarding exploring alternative internet service providers for residents of lifestyle Estate. While we strive to be the preferred provider for all our customers, we also recognize the importance of freedom of choice and competition in ensuring better service reliability and customer satisfaction