SS
Sifiso S
1 reviews | Active since Mar 2023
07 Mar 2023, 13:23
Unhappy *** double debited me
I am extremely disappointed and unhappy about about my recent experience. Surf4Life incorrectly double debited my premiums for the month of February 2023.
I contacted the company and sent numerous emails. The people at Surf4Life agreed the fault and error was committed by the company Surf4Life but they refuse to refund me.
Unfortunately I'm not a rich guy I work on a budget and this transaction has put me under financial stress. I have plans for that money. I want to be refunded.
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Replies (1)
Surf4Life's replyOfficial
28 Mar 2023, 12:46Good day Sifiso
Thank you for reaching out to us
Unfortunately we cannot completely avoid 100% of billing errors as human error will always play a part in any business admin. However, we do apologise for any inconvenience this has caused you.
Thankfully we managed to place checks in place to ensure that errors like this do not occur again. Thank you for your cooperation in this regard and your understanding
Kind regards,
S4L Customer Care
Thank you for reaching out to us
Unfortunately we cannot completely avoid 100% of billing errors as human error will always play a part in any business admin. However, we do apologise for any inconvenience this has caused you.
Thankfully we managed to place checks in place to ensure that errors like this do not occur again. Thank you for your cooperation in this regard and your understanding
Kind regards,
S4L Customer Care
Surf4Life's reply28 Mar 2023, 12:46
Official
Good day Sifiso
Thank you for reaching out to us
Unfortunately we cannot completely avoid 100% of billing errors as human error will always play a part in any business admin. However, we do apologise for any inconvenience this has caused you.
Thankfully we managed to place checks in place to ensure that errors like this do not occur again. Thank you for your cooperation in this regard and your understanding
Kind regards,
S4L Customer Care
Thank you for reaching out to us
Unfortunately we cannot completely avoid 100% of billing errors as human error will always play a part in any business admin. However, we do apologise for any inconvenience this has caused you.
Thankfully we managed to place checks in place to ensure that errors like this do not occur again. Thank you for your cooperation in this regard and your understanding
Kind regards,
S4L Customer Care