WVDW
Warren Van Der Westhuizen
1 reviews | Active since Feb 2022
05 May 2025, 16:09
Truly poor and unsatisfactory service
Honestly, I wish I did not have to use Surf4Life as a service provider. I have experienced more problems in 2 months than I experienced with my previous ( reliable ) provider. As are the rules of my complex, I am forced to use Surf4Life, nevermind that I have a job that relies hugely on my WIFI connection. Appalled, unhappy, dissatisfied, lack of problem solving and lack of professionalism.
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Surf4Life's replyOfficial
06 May 2025, 10:05Hi Warren
We take your feedback seriously & It's clear that we’ve fallen short of your expectations. We assure you that this is not the level of service we aim to provide. Our service desk will reach out to you directly to arrange a further assessment and in-depth investigation of the issues affecting your connection, and to get clarity on any misconduct you may have experienced.
We are committed to resolving this matter promptly and restoring your confidence in our service.
We take your feedback seriously & It's clear that we’ve fallen short of your expectations. We assure you that this is not the level of service we aim to provide. Our service desk will reach out to you directly to arrange a further assessment and in-depth investigation of the issues affecting your connection, and to get clarity on any misconduct you may have experienced.
We are committed to resolving this matter promptly and restoring your confidence in our service.
Surf4Life's reply06 May 2025, 10:05
Official
Hi Warren
We take your feedback seriously & It's clear that we’ve fallen short of your expectations. We assure you that this is not the level of service we aim to provide. Our service desk will reach out to you directly to arrange a further assessment and in-depth investigation of the issues affecting your connection, and to get clarity on any misconduct you may have experienced.
We are committed to resolving this matter promptly and restoring your confidence in our service.
We take your feedback seriously & It's clear that we’ve fallen short of your expectations. We assure you that this is not the level of service we aim to provide. Our service desk will reach out to you directly to arrange a further assessment and in-depth investigation of the issues affecting your connection, and to get clarity on any misconduct you may have experienced.
We are committed to resolving this matter promptly and restoring your confidence in our service.