XS
Xolane S
1 reviews | Active since Jun 2023
03 Jun 2023, 11:23
Trash ISP, trash service
As far as ISPs goes, this is the worst of the lot. Only reason they're still in business is that they're the only fibre option in Lion Pride Estates. To say it's garbage would be disrespectful to garbage, it's below that. 2 days to fix infrastructure and connection? Shut down the company, you don't know what you're doing!
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
23 Jun 2023, 15:11We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation. Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible. Please keep in mind that in situations where the breaks are on infrastructure outside of Lion Pride, no matter with what ISP you are, only the owner of the line may fix this. Unfortunately, there was nothing we could do from our side except keep the pressure up to ensure the upstream provider attends to the situation speedily
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
Customer Care
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
Customer Care
Surf4Life's reply23 Jun 2023, 15:11
Official
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Lion Pride, these breaks were due to municipal works many kilometers from Lion Pride. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation. Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible. Please keep in mind that in situations where the breaks are on infrastructure outside of Lion Pride, no matter with what ISP you are, only the owner of the line may fix this. Unfortunately, there was nothing we could do from our side except keep the pressure up to ensure the upstream provider attends to the situation speedily
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
Customer Care
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
Customer Care