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warren T
1 reviews | Active since Jan 2016
16 Oct 2025, 07:24
Tiring provider
I don’t think they understand the business they are in, and the impact it has on lives, we don’t have a DSTV dish anymore, internet is our TV and we work from home so internet is our work also. They did some maintenance this week and all of a sudden I have a fibre break, since Wednesday, I called and they telling me their SLA is 3 days so they might fix it on Monday. My advice is have them as a back up they are not ready for this business
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Surf4Life's replyOfficial
16 Oct 2025, 13:40Hi Warren
Thank you for sharing your concerns with us. We truly understand the importance of having a reliable internet connection, especially when it serves as both your primary source of entertainment and a crucial tool for working from home.Please note that fibre-related issues are resolved within three (3) business days. These timelines are based on the complexity of the issue and the availability of technical resources. While the SLA allows up to three days, repairs are often completed much sooner, as we continuously prioritize all customers to restore services as quickly as possible.Your ticket is currently with our technician, who will make the necessary arrangements with you based on their scheduled appointments. We truly appreciate your patience and understanding as we work to resolve this matter efficiently.
Thank you for sharing your concerns with us. We truly understand the importance of having a reliable internet connection, especially when it serves as both your primary source of entertainment and a crucial tool for working from home.Please note that fibre-related issues are resolved within three (3) business days. These timelines are based on the complexity of the issue and the availability of technical resources. While the SLA allows up to three days, repairs are often completed much sooner, as we continuously prioritize all customers to restore services as quickly as possible.Your ticket is currently with our technician, who will make the necessary arrangements with you based on their scheduled appointments. We truly appreciate your patience and understanding as we work to resolve this matter efficiently.
Best regards,
Surf4Life's reply16 Oct 2025, 13:40
Official
Hi Warren
Thank you for sharing your concerns with us. We truly understand the importance of having a reliable internet connection, especially when it serves as both your primary source of entertainment and a crucial tool for working from home.Please note that fibre-related issues are resolved within three (3) business days. These timelines are based on the complexity of the issue and the availability of technical resources. While the SLA allows up to three days, repairs are often completed much sooner, as we continuously prioritize all customers to restore services as quickly as possible.Your ticket is currently with our technician, who will make the necessary arrangements with you based on their scheduled appointments. We truly appreciate your patience and understanding as we work to resolve this matter efficiently.
Thank you for sharing your concerns with us. We truly understand the importance of having a reliable internet connection, especially when it serves as both your primary source of entertainment and a crucial tool for working from home.Please note that fibre-related issues are resolved within three (3) business days. These timelines are based on the complexity of the issue and the availability of technical resources. While the SLA allows up to three days, repairs are often completed much sooner, as we continuously prioritize all customers to restore services as quickly as possible.Your ticket is currently with our technician, who will make the necessary arrangements with you based on their scheduled appointments. We truly appreciate your patience and understanding as we work to resolve this matter efficiently.
Best regards,