THIS IS MY LAST MONTH BEING SUBSCRIBED TO SURF4LIFE. I WILL NEVER EVER USE MY MONEY TO PAY FOR THIS POOR SERVICE. IF I COULD GIVE NO STARS AT ALL I WOULD!

I am literally so upset at the service that one is getting from Surf4life. I started using this wifi from last year. It would always be down but I learnt to live with it because when it's on it is quiet efficient. However, you can be seriously inconvenienced when it's down and it happens a lot.

What irritated me the most is what happened today and I am NEVER paying for this wifi ever again!!!!

The wifi is expensive but because I know that I rely a lot on the internet I make means to pay for it. I specifically made sure I pay for the wifi now in December because I knew that I would be home the whole time and would need Wi-Fi to keep me busy. However, today I had to experience the most horrible service from Surf4life. My wifi was down from 4am. I called the Surf4life office and they told me to send a picture of the router and they promised to get back to me afterwards,which I did. But they never got back to me... I spoke to one of their technicians and he said he could help me if he had access to the server. I asked him if there's anyone in the office and he said yes but they are new they wouldn't know what to do. I asked him to kindly direct them cos I will not cope without the internet and he said he's afraid they might do something wrong and disturb the connection for everyone else. My question was, so it's okay if only one or two clients are experiencing connection problems. They can continue with their lives but if it was everyone they would have attended to the problem? Again , why is there no one who knows the system on standby to help clients should they experience internet connection problems? Imagine not having petrol attendants at the garage because it's a holiday? How bad would that actually be?

I don't think it's fair that we are being inconvenienced like this. Now I will have to spend 3 days I won't get back without internet.... Whereas I made sure I pay so that I don't find myself here. Also the technician will promise they will help or get back to you but they won't. Very poor service!