V
Vusi
1 reviews | Active since May 2023
26 May 2023, 21:14
They never reply to our emails at all
They never reply to our emails at all. They always down. Theiwr service is terrible looking at how much we pay and we depend on this fibre since we working from home
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Replies (1)0
Replies (1)
Surf4Life's replyOfficial
23 Jun 2023, 13:05Good day Vusi
Thank you for reaching out to us
We would really like to assist you and see if we cant provide some clarity or assistance on how the ticket logging process works to avoid any further frustration to you.
Could you kidnly let us know which avenue you are using as an email address? We can only fine 2 tickets logged via the servcie desk for you this year
Kindly see below our other avenues of communication should this be of assistance for any future issues you might have:
1. Calling our service desk at ***2. Emailing *** (This will log an automatic ticket)3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen4. Using our whatsapp bot on +27 (72) ***
Please dont hesitate to let us know should you require anything else
Kind regards
Customer Care
Thank you for reaching out to us
We would really like to assist you and see if we cant provide some clarity or assistance on how the ticket logging process works to avoid any further frustration to you.
Could you kidnly let us know which avenue you are using as an email address? We can only fine 2 tickets logged via the servcie desk for you this year
Kindly see below our other avenues of communication should this be of assistance for any future issues you might have:
1. Calling our service desk at ***2. Emailing *** (This will log an automatic ticket)3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen4. Using our whatsapp bot on +27 (72) ***
Please dont hesitate to let us know should you require anything else
Kind regards
Customer Care
Surf4Life's reply23 Jun 2023, 13:05
Official
Good day Vusi
Thank you for reaching out to us
We would really like to assist you and see if we cant provide some clarity or assistance on how the ticket logging process works to avoid any further frustration to you.
Could you kidnly let us know which avenue you are using as an email address? We can only fine 2 tickets logged via the servcie desk for you this year
Kindly see below our other avenues of communication should this be of assistance for any future issues you might have:
1. Calling our service desk at ***2. Emailing *** (This will log an automatic ticket)3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen4. Using our whatsapp bot on +27 (72) ***
Please dont hesitate to let us know should you require anything else
Kind regards
Customer Care
Thank you for reaching out to us
We would really like to assist you and see if we cant provide some clarity or assistance on how the ticket logging process works to avoid any further frustration to you.
Could you kidnly let us know which avenue you are using as an email address? We can only fine 2 tickets logged via the servcie desk for you this year
Kindly see below our other avenues of communication should this be of assistance for any future issues you might have:
1. Calling our service desk at ***2. Emailing *** (This will log an automatic ticket)3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen4. Using our whatsapp bot on +27 (72) ***
Please dont hesitate to let us know should you require anything else
Kind regards
Customer Care