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Alland D
1 reviews | Active since Aug 2017
30 Jun 2025, 15:44
They are the ISP for the new complex we moved into and are extremely unhelpful
They are the ISP for the new complex we moved into and are extremely unhelpful. Our router is not working for 3 days and we must wait and see!
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Replies (1)0
Replies (1)
Surf4Life's replyOfficial
01 Jul 2025, 09:33Hi Allan
Thank you for reaching out and sharing your concerns. Please be assured that our technician has already been in contact and is actively working to address the issue. We would also like to take this opportunity to clarify our Service Level Agreement (SLA):
As per our SLA, we aim to resolve:Thank you for reaching out and sharing your concerns. Please be assured that our technician has already been in contact and is actively working to address the issue. We would also like to take this opportunity to clarify our Service Level Agreement (SLA):
• Technical issues within 2 business days
• Fibre-related issues within 3 business days
While we always strive to resolve issues as quickly as possible, resolution times can vary depending on the complexity of the issue and the availability of resources. At this time, Your ticket [S4L #***]
is still operating within our SLA timeframe.
is still operating within our SLA timeframe.
We remain committed to providing reliable service and transparent communication throughout the process.
Thank you again for your understanding!
Thank you again for your understanding!
Surf4Life's reply01 Jul 2025, 09:33
Official
Hi Allan
Thank you for reaching out and sharing your concerns. Please be assured that our technician has already been in contact and is actively working to address the issue. We would also like to take this opportunity to clarify our Service Level Agreement (SLA):
As per our SLA, we aim to resolve:Thank you for reaching out and sharing your concerns. Please be assured that our technician has already been in contact and is actively working to address the issue. We would also like to take this opportunity to clarify our Service Level Agreement (SLA):
• Technical issues within 2 business days
• Fibre-related issues within 3 business days
While we always strive to resolve issues as quickly as possible, resolution times can vary depending on the complexity of the issue and the availability of resources. At this time, Your ticket [S4L #***]
is still operating within our SLA timeframe.
is still operating within our SLA timeframe.
We remain committed to providing reliable service and transparent communication throughout the process.
Thank you again for your understanding!
Thank you again for your understanding!