PM
Puseletso M
1 reviews | Active since Nov 2022
06 Nov 2024, 21:14
The worst service ever!
The worst service provider ever! I and my neighbours have been without WIFI connection for 5 days straight! There’s zero sense of urgency from them, we went an entire weekend without any form of correspondence from them on the matter. The sad thing is some parts have connection while others don’t, when they finally decided to send comms, we were given false timelines on when connection will be restored. We are unfortunately paying for a service we’re not getting. SkyCity residents are beyond frustrated at this point. It’s time we reached out to S4L’s competitors for a better service, because S4L has shown us countless times how they disregard us as their clients. This is unacceptable! We deserve better!
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Surf4Life's replyOfficial
02 Dec 2024, 11:34Hi Puseletso
Thank you for your feedback, We regret the shortfall in our service; however, some circumstances were unfortunately unforeseen. Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. While we understand that this doesn’t change the inconvenience you’ve faced
Thank you for your feedback, We regret the shortfall in our service; however, some circumstances were unfortunately unforeseen. Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. While we understand that this doesn’t change the inconvenience you’ve faced
We understand how frustrating it can be to experience extended downtime, and we regret the impact this has had on you and your neighbors.
I’d like to clarify that we did communicate the status of the fiber outage via our social media platforms and sent out emails to keep clients informed. While we acknowledge that the service was down, We understand that these alternative solutions may not have been ideal, and I apologize if you did not receive the necessary support or information through these channels.
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
Thank you for your patience and understanding.
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
Thank you for your patience and understanding.
Surf4Life's reply02 Dec 2024, 11:34
Official
Hi Puseletso
Thank you for your feedback, We regret the shortfall in our service; however, some circumstances were unfortunately unforeseen. Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. While we understand that this doesn’t change the inconvenience you’ve faced
Thank you for your feedback, We regret the shortfall in our service; however, some circumstances were unfortunately unforeseen. Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. While we understand that this doesn’t change the inconvenience you’ve faced
We understand how frustrating it can be to experience extended downtime, and we regret the impact this has had on you and your neighbors.
I’d like to clarify that we did communicate the status of the fiber outage via our social media platforms and sent out emails to keep clients informed. While we acknowledge that the service was down, We understand that these alternative solutions may not have been ideal, and I apologize if you did not receive the necessary support or information through these channels.
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
Thank you for your patience and understanding.
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
Thank you for your patience and understanding.