The worst internet SP I have come across

You guys have truly failed me. I logged a ticket on the 2nd of December 2025, you told me it would take 2-3days to resolve. It's now the 8th of December and still no internet. I work from home, but I have not had a connection for the last week. My kids don't have internet. You don't give updates. I have to constantly call, when I do call, I get a half empathetic apology and I am told I must wait for the technician, the same tech that you don't know when he/she will call. I am going to push for the estate to give us the go ahead to choose our own internet service providers.