The Worst Internet Service Provider Ever is SURF4LIFE

Surf4life has undoubtedly earned the title of the most dreadful Internet service provider on the face of this planet. My saga with this provider began with persistent disconnections due to technical glitches on their end. I dutifully logged calls to address the issues, understanding that resolution required communication. However, the real blow comes when you fail to report the problem promptly, leaving you at a disadvantage as a client. On September 29, 2023, I found myself disconnected once again. I promptly logged a ticket [***] on the following Saturday, September 30. To my dismay, the ticket received attention only on October 3, 2023. The response I received was a rather generic acknowledgment of a healthy connection and session on my router, implying that the Fiber to the Home service was supposedly operating optimally. Despite this assurance, the internet connection remained severed, impacting my life significantly. My son missed online classes, and I had to commute to the office instead of working from home. Infuriated, I responded to the email, but to no avail. It wasn't until October 9, 2023, when I called and spoke to a competent gentleman who acknowledged a mix-up of lines and confirmed my last session on September 29, 2023. He assured me that the ticket would be reopened, my issue escalated, and a technician dispatched to fix the line. True to his word, the technician addressed the problem on October 11, 2023, and a lady from their team assured me of reimbur*****t for the days without internet. However, my optimism was short-lived as I faced another disconnection on October 23. Numerous calls yielded the frustrating response that my internet had been restored on October 3, 2023. Frustrated, I escalated the matter to Damien Hutchinson, a supposed senior in the company. Unfortunately, Damien's handling of the situation left much to be desired. His responses were emotionally driven and lacked a basic understanding of customer service. Despite providing dates, times of calls, and emails, Damien remained clueless. In an attempt to seek resolution, I copied senior staff and board members on my correspondence, but the only response came from Damien, who continued to display incompetence. Our telephonic conversations with Damien offered no solace, and he eventually promised a refund for the service I had not received. To proceed, he requested a bank confirmation letter and my ID document, both of which I promptly provided on November 2, 2023. To this day, I await my refund. In summary, Surf4life is nothing short of a disaster and undoubtedly the worst service provider imaginable.