TCMt
Tsakani Ceridwen Mudziwa tsadike

1 reviews | Active since May 2023

28 May 2023, 22:34

The service from consultant is bad,the into that I pay for 30 days I end up using it for 13 to 15 day's

The service from consultant is bad,the into that I pay for 30 days I end up using it for 13 to 15 day's. So far I'm not happy with surf4life

0
Replies (1)
Surf4Life
Surf4Life's reply23 Jun 2023, 13:12
Official
Good day Tsakani

Thank you for reaching out to us

For the past 60 days at leats we have only had 1 upstream provider break that lasted a combines 2.5 days. Should you be expereincing any additional down-time, I would suggest that we please log a ticket for you to investigate your unit as this sounds like this could be a local issue.

Please see below the avenues for logging a ticket so that we can get any problems you might be experiencing resolved to avoid any further downtime and frustration

1.      Calling our service desk at ***
2.      Emailing *** (This will log an automatic ticket)
3.      Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen
4.      Using our whatsapp bot on +27 (72) ***

Please dont hesitate to let us know if there is any way further we can assist you

Kind regards
Customer Care