ST
Sanga T
1 reviews | Active since Oct 2020
20 Aug 2024, 17:53
The network is alway...
The network is always down and they have poor communication, it's never fully functional in a monthly duration whereas they are expensive
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Surf4Life's replyOfficial
21 Aug 2024, 11:48Hi Sanga
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM. Upon reviewing your unit the service is active.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City. We understand the importance of consistent and reliable service. We want to clarify that our pricing is set in accordance with industry standard regulations. We aim to provide value for your investment while adhering to these standards.
If you experienced specific service interruptions or have any ongoing concerns, please do not hesitate to reach out , we are committed to addressing any recurring issues , please let us know. Our team is here to assist you, and you can reach us at *** or ***
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM. Upon reviewing your unit the service is active.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City. We understand the importance of consistent and reliable service. We want to clarify that our pricing is set in accordance with industry standard regulations. We aim to provide value for your investment while adhering to these standards.
If you experienced specific service interruptions or have any ongoing concerns, please do not hesitate to reach out , we are committed to addressing any recurring issues , please let us know. Our team is here to assist you, and you can reach us at *** or ***
Surf4Life's reply21 Aug 2024, 11:48
Official
Hi Sanga
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM. Upon reviewing your unit the service is active.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City. We understand the importance of consistent and reliable service. We want to clarify that our pricing is set in accordance with industry standard regulations. We aim to provide value for your investment while adhering to these standards.
If you experienced specific service interruptions or have any ongoing concerns, please do not hesitate to reach out , we are committed to addressing any recurring issues , please let us know. Our team is here to assist you, and you can reach us at *** or ***
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM. Upon reviewing your unit the service is active.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City. We understand the importance of consistent and reliable service. We want to clarify that our pricing is set in accordance with industry standard regulations. We aim to provide value for your investment while adhering to these standards.
If you experienced specific service interruptions or have any ongoing concerns, please do not hesitate to reach out , we are committed to addressing any recurring issues , please let us know. Our team is here to assist you, and you can reach us at *** or ***