KK
Khanyile K
1 reviews | Active since Mar 2026
02 Mar 2026, 09:56
The king of bad service. Unanswered calls, disconnected WiFi and no updates
Do not support this company. They promise to update you or call you to solve the WiFi issues then they do not. They keep you on hold to waste your airtime. They do not answer phones. Not just one person but the entire company functions this way. You can interact with over 7 people and they will all give you the run around and not solve or update you.
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Surf4Life's replyOfficial
16 Mar 2026, 15:39Hi Khanyile
Thank you for your feedback.
We sincerely apologise for the experience you have had and for the frustration caused. This is certainly not the level of service we aim to provide to our clients. We understand how important a stable internet connection and proper communication are, and we regret that you felt you were not assisted adequately.
Your concerns regarding the delays, communication, and the time spent on hold have been noted and will be escalated to the relevant management team for review so that we can improve our support processes. We would appreciate the opportunity to investigate this matter further and assist in resolving the issue.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards
Surf4Life's reply16 Mar 2026, 15:39
Official
Hi Khanyile
Thank you for your feedback.
We sincerely apologise for the experience you have had and for the frustration caused. This is certainly not the level of service we aim to provide to our clients. We understand how important a stable internet connection and proper communication are, and we regret that you felt you were not assisted adequately.
Your concerns regarding the delays, communication, and the time spent on hold have been noted and will be escalated to the relevant management team for review so that we can improve our support processes. We would appreciate the opportunity to investigate this matter further and assist in resolving the issue.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards