TD
Thopile D
1 reviews | Active since Dec 2024
02 Oct 2025, 09:42
The internet has bee...
The internet has been down 48hrs now sent email and was ignored when I am calling them this morning still told I must wait for the technician to come to me in 48 hours internet is everyday service no one has one minute to wait disconnected for any idiotic protocol
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Surf4Life's replyOfficial
03 Oct 2025, 10:52Hi Thopile
Thank you for reaching out.We completely understand how frustrating and disruptive connectivity issues can be, especially when reliable internet access is essential in everyday life.
Delays in reporting issues may unfortunately extend the resolution timeline from the client’s perspective, as our SLA operates based on business days.For your reference:
General technical issues are resolved within 2 business days
Fibre-related issues are resolved within 3 business days
These timeframes are determined by the complexity of the issue and the availability of necessary resources.We value all our clients and are committed to treating everyone fairly and equally. Thank you for your patience and understanding, and please don’t hesitate to reach out if you have any further questions or concerns.
Thank you for reaching out.We completely understand how frustrating and disruptive connectivity issues can be, especially when reliable internet access is essential in everyday life.
Delays in reporting issues may unfortunately extend the resolution timeline from the client’s perspective, as our SLA operates based on business days.For your reference:
General technical issues are resolved within 2 business days
Fibre-related issues are resolved within 3 business days
These timeframes are determined by the complexity of the issue and the availability of necessary resources.We value all our clients and are committed to treating everyone fairly and equally. Thank you for your patience and understanding, and please don’t hesitate to reach out if you have any further questions or concerns.
Surf4Life's reply03 Oct 2025, 10:52
Official
Hi Thopile
Thank you for reaching out.We completely understand how frustrating and disruptive connectivity issues can be, especially when reliable internet access is essential in everyday life.
Delays in reporting issues may unfortunately extend the resolution timeline from the client’s perspective, as our SLA operates based on business days.For your reference:
General technical issues are resolved within 2 business days
Fibre-related issues are resolved within 3 business days
These timeframes are determined by the complexity of the issue and the availability of necessary resources.We value all our clients and are committed to treating everyone fairly and equally. Thank you for your patience and understanding, and please don’t hesitate to reach out if you have any further questions or concerns.
Thank you for reaching out.We completely understand how frustrating and disruptive connectivity issues can be, especially when reliable internet access is essential in everyday life.
Delays in reporting issues may unfortunately extend the resolution timeline from the client’s perspective, as our SLA operates based on business days.For your reference:
General technical issues are resolved within 2 business days
Fibre-related issues are resolved within 3 business days
These timeframes are determined by the complexity of the issue and the availability of necessary resources.We value all our clients and are committed to treating everyone fairly and equally. Thank you for your patience and understanding, and please don’t hesitate to reach out if you have any further questions or concerns.