The customer service was great, however, the speed was terrible

Item: Surf4Life
Rating: 4
Author: Ally A

The customer service was great, however, the speed was terrible. I originally had a 25mb line but was only picking up speeds between 3mb and 8mb - which is horrible. I have however, for work reasons, had to upgrade to the 100mb line where im now getting an improved 35/40 mb - its a loss of about 60mbs but i can work with it for now, I will give it some time. I feel the provided routers are probably not that great for an apartment as the signal loss is really high and would require one to purchase a booster so that the signal strength is higher

Helpful (0)

Replies (1)

Surf4Life's replyOfficial

08 Jul 2025, 10:23

Hi Ally,

Thank you for your honest feedback and for acknowledging the level of customer service you received , we truly appreciate it.

While we're glad to hear the upgrade to the 100Mbps line has provided some improvement, the speeds you're currently receiving are still below expectations. One of our technicians will be investigating the issue further to help ensure you get closer to the full 100Mbps you're paying for. This has been logged under ticket S4L #***. We will have our service desk contact you to confirm the type off router you are using as well.

Thank you again for your patience , we're committed to improving your experience.

Surf4Life's reply08 Jul 2025, 10:23

Official

Hi Ally,

Thank you for your honest feedback and for acknowledging the level of customer service you received , we truly appreciate it.

Thank you again for your patience , we're committed to improving your experience.