Terrible Service, Poor Communication, and Complete Disregard for Customers

I am extremely disappointed with Surf4Life WiFi and would not recommend their service to anyone. What was supposed to be a reliable home internet has turned into weeks of frustration and wasted time.

ONGOING CONNECTION ISSUES:

For the past several weeks, our WiFi has been completely unreliable. We experience constant disconnections, DNS failures (Error 151), and "No internet connection" messages. This has severely impacted my ability to work from home and manage my business operations.

ZERO COMMUNICATION:

What makes this situation even worse is Surf4Life's complete failure to communicate:

- They do NOT respond to emails - They IGNORE WhatsApp messages - When I finally got through to customer support today after being on hold for MORE THAN AN HOUR, I discovered they had changed my router password WITHOUT INFORMING ME

WASTED TIME AND PRODUCTIVITY:

Today alone, I spent over an hour on hold with customer support, all while trying to use my mobile phone as a hotspot to connect my other devices just so I could continue working. This is absolutely unacceptable service.

LACK OF ACCOUNTABILITY:

Changing a customer's router password without notification is not just poor service - it's negligent. How are customers supposed to troubleshoot connection issues when the service provider makes unauthorized changes without communication?

I am paying for a service that: - Doesn't work consistently - Comes with zero customer support responsiveness - Involves unauthorized changes to my account settings - Has cost me countless hours of lost productivity

If you value reliable internet, responsive customer service, and basic professional courtesy, AVOID Surf4Life WiFi. I am now actively looking for alternative providers.

STILL WAITING for a proper resolution and explanation from Surf4Life.

#PoorService #NoCustomerSupport #UnreliableInternet #Surf4LifeWiFi