Terrible service from S4L , Nonchalant "customer service agents"!!!!

THE WORST EXPERIENCE EVER!!! The agents are just so nonchalant and unbothered. My WiFi was off the entire weekend, with the agents telling me that they have technicians on standby but they will not come out during the weekend (probably because customers are nit important enough). I told them that I need the issue resolved for work and they literally told me that I would have to wait till the Technician decides to come through to solve the problem. Lack of empathy and I had to still use my airtime to all to follow up on the useless ticket that was supposedly logged.

I am actually considering terminating my lease because how am I expected to work to pay for the rent and wifi when I don't have a job because they just cannot be bothered to service their clients!!!!!!!! The worst!!!