Terrible experience and service

Item: Surf4Life
Rating: 1
Author: Gomolemo P

Terrible experience and service. I have been having a recurring problem and I can’t seem to be helped. Yet I have paid meaning I paid for a service I didn’t get. In a space of two weeks the problem has occurred 3 times and today I don’t have fibre and I am told the administrator won’t fit me in tomorrow’s schedule to be helped. I have called and called and to not help at all

Helpful (0)

Replies (2)

Surf4Life's replyOfficial

12 Dec 2025, 12:37

Hi Gomolemo

Thank you for your feedback. We regret the inconvenience caused. Please note that we reached out and are happy to confirm that the issue has been resolved, and your connection is now stable. We’re glad that we reached a point of resolution.

Surf4Life's reply12 Dec 2025, 12:37

Official

Surf4Life's replyOfficial

12 Dec 2025, 14:42

Hi Gomolemo

Thank you for your feedback. We regret the inconvenience caused. We understand your frustration and are looking into the matter to ensure it is addressed as quickly as possible

Surf4Life's reply12 Dec 2025, 14:42

Official

Hi Gomolemo

Thank you for your feedback. We regret the inconvenience caused. We understand your frustration and are looking into the matter to ensure it is addressed as quickly as possible