TM
Tebogo M
1 reviews | Active since Dec 2020
13 Nov 2024, 09:12
SurfSometimes
This company is a nightmare to deal with! Their fibre connection is non existent. In a day you get disconnected more than 5 times, if you’re working from home you are sc**d!!! It’s such a nuisance. They will send you communication about downtime an hour later. You can’t plan your day accordingly. If you want peace of mind don’t get surf4life. ***** company hence their comment section in all their socials is closed
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Replies (1)
Surf4Life's replyOfficial
02 Dec 2024, 13:06Hi Tebogo
We can assure you that this is not the experience we want for any of our customers. While we strive to provide the best possible service.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Regarding communication, we understand how important it is to receive timely updates, please note we always send notification to all our clients via social media and email broadcast.
We truly appreciate your patience as we work through these challenges. We deeply regret the frustration you’ve encountered, Please know that we are taking your feedback seriously and are actively working to resolve the issues affecting your connection.
We can assure you that this is not the experience we want for any of our customers. While we strive to provide the best possible service.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Regarding communication, we understand how important it is to receive timely updates, please note we always send notification to all our clients via social media and email broadcast.
We truly appreciate your patience as we work through these challenges. We deeply regret the frustration you’ve encountered, Please know that we are taking your feedback seriously and are actively working to resolve the issues affecting your connection.
Best regards,
Surf4Life's reply02 Dec 2024, 13:06
Official
Hi Tebogo
We can assure you that this is not the experience we want for any of our customers. While we strive to provide the best possible service.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Regarding communication, we understand how important it is to receive timely updates, please note we always send notification to all our clients via social media and email broadcast.
We truly appreciate your patience as we work through these challenges. We deeply regret the frustration you’ve encountered, Please know that we are taking your feedback seriously and are actively working to resolve the issues affecting your connection.
We can assure you that this is not the experience we want for any of our customers. While we strive to provide the best possible service.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Regarding communication, we understand how important it is to receive timely updates, please note we always send notification to all our clients via social media and email broadcast.
We truly appreciate your patience as we work through these challenges. We deeply regret the frustration you’ve encountered, Please know that we are taking your feedback seriously and are actively working to resolve the issues affecting your connection.
Best regards,